Privacy Policy

Effective Date: January 22, 2026

Introduction

Cybergine ("we," "our," or "us") provides an AI-powered customer support ecosystem. This Privacy Policy explains how we collect, use, and safeguard your information.

Data Collection

  • Account Information: Name, email, and billing details.
  • Communication Data: Message content processed by our AI bots to generate responses.
  • Knowledge Base: Documents you upload to train your AI.
  • Usage Metadata: Logs and metrics to improve performance.

AI Processing & Third Parties

We use third-party LLMs (e.g., OpenAI). Data sent to LLM providers is for generation purposes only. We do not use your customer data to train public foundation models.

Retention & Security

We retain conversation history for your review. We employ industry-standard encryption (TLS/SSL).

Questions? privacy@cybergine.com